Our commitment to high standards extends to how we deliver our products to you. We offer a number of shipping options to fit your needs. In an effort to ensure the quickest delivery, orders may be split across multiple shipments, and may not ship on the same day. You will get an email confirmation when your product(s) are shipped. 

Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. 


All orders with in-stock items are typically processed within 2-3 business days, but can take up to 14 days to ship depending on the item. Some of the products or wood pieces require special shipping and delivery procedures to ensure a safe and satisfactory delivery. 


We ask that you review your order carefully, as it cannot be modified once submitted.

Once your order is placed, you will receive an order summary and confirmation number via email. This information will also be available on your account page.

Our recommendation is to complete purchases through the website. Our customer support team is happy to answer questions and inquiries through email at

Orders are usually processed within 2-3 business days, but can take up to 14 days to ship depending on the item. Some of the products or wood pieces require special shipping and delivery procedures to ensure a safe and satisfactory delivery.

If you want to add to an existing order within 24 hours of placing an order. Contact us by emailing and let us know what you would like to add.


We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and PayPal. We collect sales tax on all orders for all U.S. states.

Credit cards are charged as soon as your order is placed online. You will receive a confirmation email with details and charges from your order.

Items will be charged to your selected method of payment at the time of order. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. 

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. We recommend choosing a different method of payment or contacting your bank or the credit card company if you continue to experience difficulties placing your order.

Promotional and Discount Codes

We are pleased to offer promotional codes throughout the year to our customers. These codes cannot be applied after purchase so we kindly ask that you ensure the code has been applied correctly prior to completing your purchase. If you have any difficulties applying a code prior to purchasing, please contact our customer support team at

Price Adjustment

If you have purchased items that went on sale 24 hours from your purchase date, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 2 days of original purchase at

Canceling an Order

You can cancel your order within 24 hours after placing it. Send an email to to cancel your order. All order cancellations must be in writing via email. 

Return Items

Our return policy is valid for 30 days after the original purchase date. After the 30 day period we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging and accompanied by the packing slip and/or receipt.

To return products, please use a trackable and insured shipping method. Trazza is not responsible for shipping fees, damaged or lost returns. We recommend that you obtain a tracking number for your personal records. Please mail your return to the following address:

For general returns or exchanges on normal, undamaged goods, the dollar amount of the product and sales tax will be refunded.Shipping and handling fees are not refunded.

ATTN: Returns Department

10738 NW 70th Lane

Doral, Fl 33178

Order #:

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. A refund will be be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

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